Shipping policy
Shipping Policy
Thank you for shopping with Velora™. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been received and verified.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand, holidays, or promotional events, processing times may be slightly longer.
Estimated Shipping Times
Estimated delivery times vary depending on your location.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–12 Business Days |
| Canada | 7–15 Business Days |
| United Kingdom | 6–10 Business Days |
| Australia | 7–15 Business Days |
| New Zealand | 8–15 Business Days |
| Europe | 7–15 Business Days |
| Rest of World | 10–20 Business Days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
We may occasionally offer Free Shipping during promotions or on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update after shipment.
Multiple Packages
If your order contains multiple items, they may be shipped separately from different fulfillment centers.
You may receive multiple tracking numbers.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
If an incorrect or incomplete address is provided, shipping delays or additional shipping charges may occur.
Once an order has entered processing, we may not be able to make changes.
Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Customs inspections
- Severe weather
- Carrier delays
- High shipping volumes
- Public holidays
- Other events beyond our control
We appreciate your patience and understanding should these situations arise.
Lost or Missing Packages
If your tracking information has not updated for an extended period or your package appears to be lost, please contact our customer support team.
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the shipping packaging
Our support team will review your request and assist with a replacement or refund where appropriate.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
We can only make changes before your order has been processed by our fulfillment center.
Once an order has been shipped, cancellations are no longer possible.
Contact Us
If you have any questions regarding your shipment, we're happy to help.
Velora™ Customer Support
📧 Email: dropifyhubb@gmail.com
Business Hours
Monday – Friday
9:00 AM – 5:00 PM