Refund policy
Refund & Return Policy
At Velora™, we want you to shop with confidence. If you experience an issue with your order, our team is here to help and will work to provide a fair resolution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
To help us resolve your request quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos or a short video showing the product and packaging
Depending on the situation, we may offer:
- A replacement product
- A partial refund
- A full refund
The resolution depends on the nature of the issue and our review.
Orders Marked as Delivered
If the tracking information confirms that your package has been delivered, but you have not received it, please contact us immediately.
In some cases, we may ask you to provide documentation from your local postal service confirming that the package was not received so we can investigate the issue with the carrier.
Order Cancellations
Orders may be cancelled before they enter processing.
Once an order has been processed or shipped, we are unable to cancel it.
Please contact us as soon as possible if you need to make changes to your order.
Return Eligibility
To qualify for a return (where applicable), products should:
- Be returned in their original condition whenever possible.
- Include all original accessories and packaging.
- Have prior authorization from our customer support team.
Returns sent without approval may not be accepted.
Non-Refundable Situations
Refunds or replacements cannot normally be provided for:
- Incorrect or incomplete shipping addresses provided at checkout.
- Orders refused by the recipient.
- Packages not collected from the local carrier or pickup location within the required timeframe.
- Delays caused by customs clearance or other circumstances outside our control.
- Minor cosmetic damage to external packaging that does not affect the product itself.
Refund Processing
Once your refund has been approved, it will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process and post the refund.
Return Shipping
If the return is due to a manufacturing defect, shipping error, or an incorrect item sent by us, return shipping costs may be covered.
For all other approved returns, customers may be responsible for return shipping costs unless otherwise required by applicable consumer protection laws.
Contact Us
For any questions regarding your order, please contact our customer support team.
Email: dropifyhubb@gmail.com
Please include your order number in all correspondence so we can assist you as quickly as possible.