Terms of Service

Terms of Service

Welcome to Velora™. These Terms of Service ("Terms") govern your access to and use of our website and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Velora™

Velora™ provides premium ergonomic products designed to improve everyday comfort. Throughout these Terms, "we," "our," and "us" refer to Velora™, while "you" and "your" refer to the customer or website visitor.

2. Eligibility

By using our website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
All information you provide is accurate and complete.
3. Products & Availability

We strive to ensure all product descriptions, pricing, and images are accurate.

However:

Product colors may appear differently depending on your device.
Availability is subject to change without notice.
We reserve the right to discontinue products at any time.
4. Pricing

All prices are displayed in the selected currency and are subject to change without prior notice.

We reserve the right to correct pricing errors or cancel orders placed using incorrect pricing.

5. Orders

Once an order is placed, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse or cancel any order for reasons including:

Suspected fraud
Pricing errors
Product availability
Incorrect customer information
Violation of these Terms

If your payment has already been processed for a cancelled order, a full refund will be issued.

6. Payment

We accept secure payment methods offered at checkout, which may include:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay

Payments are processed securely through Shopify and our authorized payment providers.

7. Shipping

Processing and shipping times are estimates only.

While we work with trusted fulfillment partners to deliver orders promptly, delays may occur due to circumstances beyond our control, including carrier delays, customs processing, severe weather, or public holidays.

Please refer to our Shipping Policy for complete details.

8. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Please review that policy for information regarding eligibility, return procedures, and refund processing.

9. Promotions & Discounts

Promotional offers, discounts, and coupon codes:

Cannot be combined unless stated otherwise.
Have no cash value.
May be modified or withdrawn at any time without prior notice.
10. Intellectual Property

All content on this website, including but not limited to:

Logos
Product images
Graphics
Text
Videos
Designs
Branding
Website layout

is the property of Velora™ or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without our prior written permission.

11. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with website security or functionality.
Upload malicious software or harmful code.
Use automated systems to scrape or copy website content.
Infringe upon the rights of others.
12. Disclaimer

Our products are designed to provide ergonomic comfort and support.

Information provided on this website is for general informational purposes only and is not intended as medical advice, diagnosis, or treatment.

Always consult a qualified healthcare professional regarding any medical concerns or before relying on any product for a medical condition.

Individual experiences and results may vary.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Velora™ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of any third-party websites.

16. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective immediately upon being posted on this page.

Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by and interpreted in accordance with the laws applicable in the jurisdiction where Velora™ operates, without regard to conflict of law principles.

Consumers may also have mandatory rights under the laws of their country or state of residence that are not affected by these Terms.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Velora™

📧 Email: dropifyhubb@gmail.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM